Refund Policy
We understand that circumstances change, and we aim to offer a fair refund and rescheduling process.
1. Cancellation & Refunds
- 24 hours or more notice: Full refund or reschedule available.
- Less than 24 hours’ notice or no-show: No refund. You may be charged in full due to loss of clinical time.
2. Rescheduling
- You may reschedule your appointment once free of charge with at least 24 hours’ notice.
- Further changes may incur a £15 admin fee.
3. Medical Grounds
- If you are advised not to proceed with a scan/test for medical reasons, please provide confirmation from your GP or consultant to receive a full refund.
4. Unsuitable Scan Conditions
- If the baby’s position or other clinical factors prevent a successful scan:
- We will offer one free rescan.
- If the rescan is also inconclusive, no further refund will be issued.
5. Package Purchases
- Refunds on multi-scan or multi-service packages will be pro-rated.
- Any used portions will be deducted before a refund is issued.
6. Refund Timeframes
- Approved refunds will be processed within 5–10 working days via the original payment method..